Repair Tickets
Every Ticket in the shop,
in one area
Intake in under a minute. A status the whole team can read from across the room. And the customer kept in the loop without anyone picking up the phone.
50 Sec
Average intake, device in hand to ticket printed
0
Status calls your counter has to make
1 Board / List
Every open ticket, every location
5
Systems the founder quit before building this
intake
A ticket in under a minute, at the counter.
Type a phone number and the customer, their devices and their repair history come back. Pick the model, pick the repair, and the price comes straight off your matrix .... no one guessing, no one undercharging.
The Bench
Once it's checked in, the ticket does the chasing.
Diagnosis, parts, approval and payment all live on the one screen so the tech never leaves the ticket to get the job done.
Coming from something else?
What changes on day one.
Most repair platforms
TODAY
Checking in a device
Multiple screen, retyped customer info
Quoting a repair
Whatever the tech remembers
Ordering a missing part
Separate purchasing module, extra fee
Telling the customer
Someone has to remember to call
After-hours questions
Voicemail you answer Monday
Adding a second store
A second subscription
Day One
Checking in a device
One screen, lookup by phone number
Quoting a repair
Straight off your pricing matrix
Ordering a missing part
On the ticket, PO included
Telling the customer
Texted on every stage change
After-hours questions
Felloww answers and quotes
Adding a second store
Included, no second bill
Get started
Run tomorrow's tickets on it.
Yes. Customers, devices, open tickets and repair history import from RepairDesk, RepairShopr, RepairQ and MyRepairApp, plus any CSV. Most shops are running the same day. We do the first import with you on a call.
Yes! Rename them, reorder them, add your own. Each stage carries its own automatic text and its own age threshold, so a stage like "waiting on customer approval" can sit for days without turning red while "in repair" flags after four hours.
It's the same web app on every screen, no separate download. Techs run intake on a tablet at the counter and check the board from their phone. Nothing is locked to a desktop.
NO it does not cost per location. We have a multi-location plan which includes up to three locations. After 3 locations we would move you into enterprise and give you a custom rate based on locations.
No. Felloww is off until you turn it on, and even then you choose whether it can quote prices or only take messages. Everything on this page works with it switched off.
Get Started
The ones shop owners actually ask.
Free to start, no card, and your data imported before you commit to anything.
White-Glove Setup
Cancel any time
Your data exports whenever you want it
